Set up your Google Chat live chat integration in less than 5 minutes. Connect your live chat platform with Google Chat to manage customer conversations directly from your workspace.
Follow simple integration wizards for a smooth setup process. Add multiple live chat widgets, streamline team collaboration, receive real-time notifications, and scale support with unlimited agent seats.
Emails from your customer support mailbox flow directly into your Google Chat workspace - just like messages from the live chat widget.
URL:our customer support channels into a single stream, and manage conversations entirely within Google Chat - no switching between platforms required.
Customer support doesn’t stop when your team goes offline. Deliver 24/7 assistance with an AI experience controlled by Google Chat, simplicity, and speed. Instantly turn your website knowledge base into a smart Copilot chatbot that answers questions, guides visitors, and keeps conversations moving. Automate follow-ups, workflows, and support actions - so your customers always get help, anytime.
SignalZen is ready to help you out on any questions you find. Integration process or the configuration of your live chat and/or email mailbox. We guarantee a complete customer care solution.
Powerful and secure Live Chat widget that integrates with Google Chat
Get notifications in your chosen Google Space about incoming real-time conversations. Conversations can come from your website or Customer support mailbox. Your team members can answer directly from Google Chat.
Invite your teammates to your desired Customer Support Google Chat Space. We create their profiles and avatars at SignalZen automatically just after the first interaction. Communicate and collaborate before answering chats on the same channel where you receive notifications.
V2 Cards supported by our Google Chat app add interactivity for controlling Live Chats flow. Use interactive buttons and modals to speed up your work with your prospects.
Are you departing from the office for a weekend break or holiday? You can turn off the widget by using an Google Chat command. In addition, leverage widget online status (offline and online) force options.
Keeping discipline in closing your chats gives benefits. Measuring customer service levels is a mandatory feature. Once you close a chat, your visitor or email sender receives a request to rate your service. Configure user experience for the rating screens yourself.
Get reminder notifications about conversations that need attention directly in Google Chat Space. Closing conversations will trigger reminders once your visitors re-open them.
Do you have departments in your business? Target your conversations across multiple Google Chat Spaces. We have configuration options that allow you to do that. Your prerequisite Live Chat form will help to target the right Google Chat Space.
All your website visitors have some data that will appear in Google Chat (location, timezone, ID, etc.) You can expand the dataset by using the Prerequisites Form Builder. Sending additional data is available via the JavaScript API.
Are you tired of using the same replies for multiple chats? Saved Replies configured on the Console and integrated with Teams enable you to use message shortcuts. Use them directly with an Google Chat command.
Leverage SignalZen bot command line interface from Google Chat. Omit the UI for working with your prospects or clients.
Keeping all the history of your chats and data on Google Chat might be challenging. For that, we have the Console that helps auditing chats when you need to do that. The Console also allows you to configure your Customer Support experience. Evaluate other relevant data like metrics, and create data exports.
Let your team to define their profile information for live chat widget users directly from Google Chat App page. Define online hours without leaving Google Chat.
These screenshots illustrate some of the capabilities that Google Chat integration with live chat and email has.
