Introduction
In our previous blog post, we covered the differences between Chatlio and SignalZen. Let's analyze Social Intents' features, pricing, and integrations. We believe that SignalZen is a solid alternative to Social Intents for certain use cases.
Worth mentioning, that Social Intents has a longer history than SignalZen. It offers more integrations for different communication platforms, such as Zoom and Webex.
SignalZen is definitely a solid alternative for MS Teams and Slack Live Chat and not just Live Chat. However, let's not judge both products and see what is Social Intents and what is the difference with SignalZen.
Social Intents
Social Intents is a real-time Live Chat SaaS (Software as a service) product. It enables you to talk to website visitors by using internal communication platforms. Social Intents integrations list consists of Microsoft Teams, Slack, Zoom, and Webex.
Social Intents Live chat widget is how your website visitors can get into conversations. Social Intents chatbot is another feature that helps you provide customer support. The chatbot integrates with ChatGPT which means you can train the chatbot based on your given information.
SignalZen
Just like Social Intents, SignalZen has a Live Chat widget which is even more configurable. But it is also more general purpose than just Live Chat. We have Email integration which means you can run a full cycle of Customer Support. However, SignalZen does not offer Zoom or Webex integrations.
Let's have a look into the reasons why SignalZen is a strong Social Intents alternative.
Features
The table below represents the basic features that are most interesting for every website owner.
Since Social Intents is a primary Microsoft Teams-oriented solution, Slack features are pretty much poor or even non-existent. This is where SignalZen has a huge advantage. Look at the table below for understanding more.
| Feature |  |
|
|---|---|---|
| Hosted in a Cloud | ✓ | ✓ |
| Slack integration | ✓ | ✓ |
| Microsoft Teams integration | ✓ | ✓ |
| Email integration (mailbox) | ✓ | ✕ |
| Chatbot integration (ChatGPT) | ✓ | ✓ |
| Zoom integration | ✕ | ✓ |
| Webex integration | ✕ | ✓ |
| Mobile Apps (iOS & Android) | ✓ | ✕ |
| Desktop Apps | ✕ | ✕ |
| Integrations for E-commerce | ✓ | ✓ |
| Custom widget design | ✓ | ✓ |
| Auto reply when operators offline | ✓ | ✓ |
| Multi-lingual widget | ✓ | ✓ |
| White label | ✓ | ✓ |
| Files transfer | ✓ | ✓ |
| Screenshot capturing | ✓ | ✕ |
| Help center in widget | ✓ | ✕ |
| Form builder for widget | ✓ | ✓ |
| Auto trigger messages | ✓ | ✓ |
| Saved replies | ✓ | ✓ |
| Chats rating tracking | ✓ | ✓ |
| GDPR support | ✓ | ✓ |
| Mobile friendly | ✓ | ✓ |
| Statistics | ✓ | ✓ |
| Participant status | ✓ | ✓ |
| Metadata of a visitor context | ✓ | ✕ |
| Question groups | ✕ | ✕ |
| API | ✓ | ✓ |
| Webhooks | ✓ | ✕ |
| Auto chatbot builder | ✓ | ✓ |
| Widget SDK | ✓ | ✕ |
Slack features
Since Social Intents is a primary Microsoft Teams oriented solution, Slack features are pretty much poor or even not existing. This is where SignalZen shines. Please take a look at the table below for understanding more.
| Slack feature | |
|
|---|---|---|
| Integration wizard | ✓ | ✓ |
| New channels based chatting | ✓ | ✓ |
| Threads based chatting | ✓ | ✕ |
| "Add to Slack" button | ✓ | ✓ |
| Slack commands | ✓ | ✓ |
| Notify to different channels | ✓ | ✓ |
| Redirect to different channels | ✓ | ✕ |
| Copy to different channels | ✓ | ✕ |
| Block visitor | ✓ | ✕ |
| Close chat | ✓ | ✓ |
| Widget online/offline/visibility | ✓ | ✓ |
| Detailed info about user | ✓ | (only Basic) |
Microsoft Teams integration
To be fair, Social Intents offers more technical capabilities available on Microsoft Teams. SignalZen uses fewer capabilities but gives tools that are very similar to the advanced Slack integration. The same notification as in Slack will hit your desired teams with interactive buttons and modals.
See below to learn in detail what are the differences.
| MS Teams feature | |
|
|---|---|---|
| Integration wizard | ✓ | ✓ |
| Threads based chatting | ✓ | ✓ |
| "Add to Microsoft Teams" button | ✓ | ✓ |
| Microsoft Teams commands | ✓ | ✓ |
| Notify to different teams | ✓ | ✓ |
| Block visitor | ✓ | ✓ |
| Close chat | ✓ | ✓ |
| Widget online/offline/visibility | ✓ | ✓ |
| Detailed info about user | ✓ | ✓ |
| App Tab based chatting | ✕ | ✓ |
| File sharing | ✓ | ✓ |
| Configuration from Microsoft Teams | ✕ | ✓ |
| Interactive modals directly from a team | ✓ | ✕ |
Integrations
Each solution has the most common integrations with your website, app, or other kinds of containers for a Live Chat widget. Most clients look for WordPress and Zapier, but let's see in detail what each product offers.
See below to learn in detail what are the differences.
| Integration | |
|
|---|---|---|
| ✓ | ✕ | |
| Zapier | ✓ | ✓ |
| HTML/JavaScript | ✓ | ✓ |
| WordPress | ✓ | ✓ |
| Drupal | ✓ | ✕ |
| Joomla | ✓ | ✕ |
| Shopify | ✓ | ✓ |
| DialogFlow (for chatbots) | ✕ | ✓ |
| ChatGPT (for chatbots) | ✓ | ✓ |
| BigCommerce | ✕ | ✓ |
| Wix.com | ✕ | ✓ |
Disclaimer: all CMS such as Joomla or Drupal have capabilities to integrate by using HTML/JavaScript integration type but the table evaluates only native support by CMS plugins or modules.
Pricing
Again, SignalZen is way cheaper for doing the same or, in some instances, even better quality of work.
Let's see the pricing table because it's also an important factor for your choice.
| Plan | | |
|---|---|---|
| Starter | ✕ Not offered — every SignalZen plan includes unlimited chats | ✓ 250 chats per month ✓ 1 widget ✓ 1 domain ✓ 4 seats ✓ Saved replies ✕ White-label ✕ Auto translations ✓ AI chatbot |
| $49 per month | ||
| Basic | ✓ Unlimited chats ✓ 1 widget ✓ 1 domain ✓ 5 operators ✓ Saved replies ✕ White-label ✕ Auto translations ✓ Manual translations ✕ Custom chatbots | ✓ 1,000 chats per month ✓ 2 widgets ✓ 2 domains ✓ Unlimited seats ✓ Saved replies ✕ White-label ✕ Auto translations ✓ AI chatbot |
| $49 per month | $79 per month | |
| Pro | ✓ Unlimited chats ✓ 10 widgets ✓ 10 domains ✓ Unlimited operators ✓ Saved replies ✓ White-label ✕ Auto translations ✓ Manual translations ✓ Custom chatbots | ✓ 5,000 chats per month ✓ 5 widgets ✓ 5 domains ✓ Unlimited seats ✓ Saved replies ✓ White-label ✕ Auto translations ✓ Custom AI actions |
| $99 per month | $132 per month | |
| Business | ✓ Unlimited chats ✓ Unlimited widgets ✓ Unlimited domains ✓ Unlimited operators ✓ Saved replies ✓ White-label ✓ Auto translations ✓ Custom chatbots | ✓ 10,000 chats per month ✓ 10 widgets ✓ 10 domains ✓ Unlimited seats ✓ Saved replies ✓ White-label ✓ AI routing ✓ Custom AI actions |
| $199 per month | $256 per month |
Conclusion
This blog post should give you enough insights into all the details that are important for making the best choice. We believe that our Live Chat niche potential customers should have the right to choose what is best for them. Not just for them, but for their customer satisfaction as well.
As usual, both solutions have advantages and downsides. Make the right choice by analyzing your needs and available pricing. If you like SignalZen, we're here to host your Customer Support experience via Slack or Microsoft Teams.
FAQ
Frequently asked questions
How does SignalZen compare to Social Intents?
Both connect live chat to Slack and Teams; the comparison in this post covers feature depth, integrations and pricing differences side by side.
Which one is better for Microsoft Teams?
Check the Microsoft Teams section of the comparison — it lists what each product supports inside Teams specifically.
Is switching complicated?
No. You install a new widget snippet, connect your workspace and point the channel at your support team.
Better support without a bigger support team.
Start with AI. Add your team when the conversation needs a person.